Measuring the impact of Retail team training

In our latest MAD Talk, Eva CASTER, Partner at the MAD Academy, provides a detailed presentation on the topic of measuring the impact of Retail team training in the Maisons.

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In the Luxury sector, especially in the current context of slowdown, it is essential that Retail team training programs produce tangible results. Simply looking at the increase (or stagnation) of sales is not enough to evaluate the effectiveness of a training program. It is important to measure this impact using other KPIs related to both learning and business.

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/ How can we create the necessary conditions to maximize the impact of training within retail teams?

/ What KPIs should we monitor to effectively measure them?

/ How can we integrate the learners' feedback in the evaluation of training programs?

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Eva enlightens us on the importance of measuring the effectiveness of training. At MAD Academy, we help luxury brands transform their training departments into drivers of commercial performance and operational excellence.

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Want to learn more? Feel free to leave us a comment or contact Eva.

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